Spa Etiquette · Fleming Island, FL
A few simple guidelines for a relaxing visit
At Pura Vida — A Well Labs+ Medspa, we want your time with us to feel like a deep exhale from the moment you arrive. These guidelines protect that feeling for you and for every guest who shares the space.
A little consideration goes a long way
To get the most out of your time with us, we ask that you keep a few simple guidelines in mind during your visit. None of it is fine print. It is how we protect the quiet, unhurried feeling you came here for, whether you are at the Day Spa on Eagle Harbor or the Medical Spa on Island Lane.
What to Expect
Before you arrive
Reserve your visit
Call and a Client Concierge will help you find the right time, or reserve online in a few clicks. Shopping for someone else? Our online store carries retail products, spa services, and gift cards too.
Arrive with time to spare
Register in advance or plan to arrive 30 minutes early for an unhurried check-in and a few quiet minutes in the space before your service. Late check-ins likely mean a shorter treatment. If skin care is on your mind, ask about a complimentary Visia analysis. It reads eight areas of your complexion, from texture and pores to sun damage, so your plan is built on what your skin actually needs.
Share what we should know
Tell us about any medical conditions or special needs when you book. It is how we treat you safely and effectively from the moment you sit down.
While You’re Here
During your visit
A few notes on comfort, privacy, and the calm we work to protect for every guest.
Spa Attire
Complimentary robes and slippers are yours to wear before, between, and after your service. During the treatment itself, professional draping keeps you comfortable and covered, so you are never exposed beyond the area being worked on. Disposable spa bras and panties are available on request, at no charge.
Spa Amenities & Age
Guests must be 18 or older for robed spa services and amenity use. Amenities are complimentary for every guest on the day of a scheduled service.
A Quiet and Clean-Air Zone
We ask that phones, cameras, laptops, and tablets stay off and put away. Private lockers are available for your devices and valuables.
A Few Policies
Good to know before you book
Cancellation & Rescheduling
Plans change, and a little notice lets us offer your time to another guest. We ask for a 24-hour notice to cancel or reschedule for a full refund. Without that notice, we charge 20% of the reserved service.
No Tipping, Please
We pay our Pura Divas well so you never have to feel obligated to tip, and our spa professionals are not permitted to accept one. If a treatment made your day, the best way to thank your provider is to leave a review or send a friend our way.
Make it part of your routine
Guests who visit often tell us these guidelines become second nature after the first time. If you are ready to make spa days a habit, ask about VIP membership, browse the full range of spa services, or check our FAQ for anything we might not have covered here.
We Can’t Wait to See You
Your next visit starts here
Request an appointment and we will walk you through everything above before you arrive, so the only thing left to do once you’re here is relax.